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The top 3 benefits of predictive intelligence in service operations
The demand for better, faster, cheaper and more scalable IT services and operations has never been greater....
In-App Messages: What They Are, How They Work, and Why They Matter
We're living in a connected world. Every screen is a window of opportunity, a chance to engage with your...
2021 Technology Industry Cyber Threat Landscape Report
The technology industry is a top target for both cybercriminals and state-sponsored cyber espionage groups....
The Ultimate Guide to Workforce Analytics
Learn how Workday can help your organization understand its employee data to make better people decisions...
Two-Factor Authentication Evaluation Guide
In this guide, you will learn how to evaluate a solution based on: ...
Advance Your Ransomware Defenses
Ransomware isn't new. In fact, it's 30-years-old . What IS new is ransomware's sudden rise as a favored...
10 hot-button CX topics for financial services businesses
Learn how to break down silos and unify objectives to lay the foundation for sophisticated omnichannel...
The 12 Essential Elements of Data Center Facility Operations
70% of data center outages are directly attributable to human error according to the Uptime Institute's...
2020 Customer Experience (CX) Transformation Benchmark
During the pandemic, consumers are turning to customer service more than ever, thus it has become an...
Cybersecurity For Dummies
Advanced threats have changed the world of enterprise security and how organizations are attacked. These...
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