The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

For years, the shift to cloud-based communications services was gradual, with some organizations going...

Email account takeovers are among the most insidious and damaging cyberattacks—used to invade companies...

While cloud has become a key driver of business expansion and operational efficiency, business and IT...

Leaders have always needed to innovate to meet demands from the business and customers, but recently...

Enterprises worldwide are competing to develop the most innovative and reliable applications to meet...

Endpoint security plays an integral role in modern security architecture. While initially focused on...

Although governments across Europe may differ in their ideologies, statutes and constitution – there...

Smart Ports utilize Internet of Things (IoT), Artificial Intelligence (AI), and data to make itself more...

Cybercriminals are constantly refining their tactics and making their attacks more complicated and difficult...

As Mobile Network Operators (MNOs) implement standalone 5G core networks, they will need service-based...

Security operations are often managed in silos—prone to human error, manual processes and minimal visibility....

Gender and age are two of the most frequently used characteristics to identify individuals because they...

The news headlines are replete with stories of devastating data breaches, compromising the personal and...