The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

In a world that has changed almost overnight, businesses across the planet have had to adapt just as...

The shelter-in-place mandates put in place earlier in 2020 sent most employees home, and for the next...

An economy based on distancing has emerged following the COVID-19 crisis that has affected European companies....

Learn how to detect and respond to threats faster by focusing on user activity and behaviour. You're...

Innovations in technology disrupt traditional business models. One way companies are already starting...

The events of 2020 and 2021 impacted every possible area of our businesses, our cultures, our communities. A...

What underpins the successful, modern enterprise? Information, and within your organization's business...

Every organization needs to empower employees if they want higher productivity and satisfaction wherever...

Today's work environment looks a lot different than it used to. And it's still evolving. More of us are...

Secure Access Services Edge (SASE) aims to replace traditional, hub-and-spoke architectures with secure...

The 2020 coronavirus pandemic had a transformative effect on where—and how—we worked. Nearly two...

Today's workforce relies on their PCs and accessories to get work done anytime and from anywhere. Users...

If asked to select a word to describe the experience of the past two years, a large proportion of business...