Collaboration

7 trainable soft skills for outstanding agents
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

The confidence to carpe diem
In a world that has changed almost overnight, businesses across the planet have had to adapt just as...

A Buyer’s Guide to Optimizing Remote Employees’ Extended Network
The shelter-in-place mandates put in place earlier in 2020 sent most employees home, and for the next...

Barometer of Cloud Telephony Adoption in Europe
An economy based on distancing has emerged following the COVID-19 crisis that has affected European companies....

The Evolving Workplace: Everything as a Service
Innovations in technology disrupt traditional business models. One way companies are already starting...

What's Next: Life-work Technology
The events of 2020 and 2021 impacted every possible area of our businesses, our cultures, our communities. A...

5 steps to boost employee productivity and organizational efficiency
Every organization needs to empower employees if they want higher productivity and satisfaction wherever...

HP Proactive Insights Experience Management
Today's work environment looks a lot different than it used to. And it's still evolving. More of us are...

Understanding Secure Access Service Edge (SASE) Architectures
Secure Access Services Edge (SASE) aims to replace traditional, hub-and-spoke architectures with secure...

MIT eBrief: Shaping the Future of Hybrid Work
The 2020 coronavirus pandemic had a transformative effect on where—and how—we worked. Nearly two...

Dell PC as a Service
Today's workforce relies on their PCs and accessories to get work done anytime and from anywhere. Users...

Meet the future of work with confidence
If asked to select a word to describe the experience of the past two years, a large proportion of business...
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