ITSM
CompTIA A+ Certification All-in-One For Dummies, 5th Edition
Fully updated to cover the 2019 exam release! CompTIA's A+ certification is an essential certification...
The Total Economic Impact™ Of ServiceNow Field Service Management
ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...
The Gorilla Guide to Achieving IT Asset Management Success
ITAM is about knowing what you've got, where it is, who's using it and how much it costs. If you want...
IDC: Blueprinting a Cloud Operating Model for the Multicloud Era
The recent acceleration of digital transformation initiatives is driving the need for a cloud operating...
Build your future, faster
To support the organization in its pursuit of innovation, and to address future uncertainties, development...
Automation for Service Operations
As speed is vital in creating and taking opportunities, you can get ahead by automating the way work...
The top 3 IT pains of the new reality and how to solve them
For those considering a better ITSM solution, there are powerful reasons to think beyond just that singular...
Book of Knowledge: Employee Experience
Keeping employees engaged, productive, and connected has never been more important—or more difficult....
Strategic Portfolio Management: The thing you’ve been missing
Strategic Portfolio Management (SPM) encompasses philosophies, capabilities, and processes—supported...
The Creator Workflows reference guide
A tour of key low-code features and functionality on the Now Platform. Using the Now Platform for low-code...
Python for Data Science For Dummies, 2nd Edition
The fast and easy way to learn Python programming and statistics Python For Data Science For Dummies...
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