Artificial Intelligence

Developing a data mindset
Change your mindset to change your organization. Leaders know the importance of data. The challenge is...

Confronting the NEW WAVE OF CYBERATTACKS
Like the virus responsible for the worldwide pandemic, email-based cyber threats continued to mutate...

MetriStar Top Provider Award Contact Center Platforms
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...

Absence Management: The Last Easy Money for Retailers
One of the many challenges facing retailers today is their ability to adapt quickly to a rapidly changing...

Data-Driven Reinvention
This eBook covers the benefits of becoming data-driven and the three stages that will get you there....

A Smarter Contact Centre for Employee and Customer Experience
For years, customer service has prioritized cost containment and contact deflection. Today, rising customer...

A Unified Workspace delivers a transformative employee experience
A critical business edge comes from employees who are engaged, inspired and happy–thanks to the right...

3 Ways Emotional Connections Can Power CX
When personalization isn't paying off and data doesn't help you make sound decisions, it's time to renew...

Deliver agility with an expanded vision for S&OP
Though sales and operations planning (S&OP) originally aspired to bring business functions together for...

2020 Customer Experience (CX) Transformation Benchmark
During the pandemic, consumers are turning to customer service more than ever, thus it has become an...
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