Artificial Intelligence
The Innovator’s Guide to the Digital-first Contact Center
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...
Microsoft Digital Defense Report
Over the past year the world has borne witness to a burgeoning cybercrime economy and the rapid rise...
Cyber Attack Trends: Check Point’s 2022 Mid-Year Report
The war in Ukraine has dominated the headlines in the first half of 2022 and we can only hope that it...
Personalization powered by machine learning
Create relevant, personalized customer experiences with machine learning Personalizing content for online...
Artificial Intelligence: The Smarter Approach To Information Security
The news headlines are replete with stories of devastating data breaches, compromising the personal and...
Absence Management: The Last Easy Money for Retailers
One of the many challenges facing retailers today is their ability to adapt quickly to a rapidly changing...
13 Email Threat Types to Know About Right Now
A cyberattack can affect your business in many ways, depending on its nature, scope, and severity. In...
Seven Strategies to Securely Enable Remote Workers
Is your organisation ready to securely support a wide range of remote workers in the wake of a global...
The Beginner's Guide to Dynamic Case Management
What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...
Economist: Signals and Noise: The New Normal in Cybersecurity
Cybersecurity is a top priority for Boards and the C-Suite. Strengthen your security posture with executive...
The New Era of Fraud: An Automated Threat
Fraudsters employ bots and automated attacks that scour apps looking for any opportunity to hijack business...
The Essential Guide to Storage for Virtualisation
There are plenty of proof points, and you're one of them—if your storage met your needs, you wouldn't...
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