For years, customer service has prioritized cost containment and contact deflection. Today, rising customer...

Though sales and operations planning (SandOP) originally aspired to bring business functions together...

A raft of solutions have sprung up to help organisations set up and manage their DMARC strategies. Like...

Effective cross- or upselling improves customer loyalty, deepens customer relationships and ultimately,...

CA CF NL is part of Crédit Agricole Consumer Finance, a leading player in the European consumer credit...

Building a Digital Infrastructure for the Entire Organization Today's business world increasingly demands...

Digital Transformation changes expectations: better service, faster delivery, with less cost. Businesses...

It's a transformation you can't afford to overlook. E-signatures have become core to workflows, empowering...

CIOs are on the hook to speed business processes and workflows that lead to improved customer and employee...

The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy,...

In today's world, application growth is unprecedented and enterprise applications on a wide range of...

Every decade or so, we've seen the technology market undergo major shifts. Over the past few decades,...

From personalized healthcare to digital farming, and from energy management to digital governance solutions,...

The seriousness of life during the pandemic has taken its toll. Tired of the mundane and familiar, people...