Employee Experience
The Ultimate CX Agent Guide
Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...
The Book Of Knowledge - Operating Excellence
Customers and employees now demand that enterprises make their operations more responsible, effective...
Get the most out of your existing tech stack
No matter what goal you're trying to achieve with the help of technology, you'll only succeed if your...
Cloud-delivered security for the digital workspace
With the adoption of hybrid cloud and the rise in remote work, traditional connectivity models like VPN...
HR Service Delivery Transformation Whitepaper
Learn how IT teams can use Workday Help to improve the employee experience instead of customization via...
Leadership trends report: technology excellence
There was a time when the IT organization's role was clear and well defined. Spec out the workstations,...
GBS on Now - Make work flow across the silos
Today, there is a need to re-imagine the role of delivery structures within the enterprise. A new global...
Change management blueprint for contact centre digital transformation
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...
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