Experience Management

The Practical Guide to XLAs
No matter the size of your business – in 2021 and beyond – for IT organizations to effectively respond...

HR Service Delivery Transformation Whitepaper
Learn how IT teams can use Workday Help to improve the employee experience instead of customization via...

HP Proactive Insights Experience Management
Today's work environment looks a lot different than it used to. And it's still evolving. More of us are...

CX Data Strategy: The Ultimate Framework for Better Customer Experience
Customer loyalty can be fleeting. According to PWC, 32% of customers would stop interacting with a brand...

Rationalise to Modernise Your Martech Stack
Enterprises in the high-tech industry continue to prioritise market share, revenue growth, cost containment...

The Future of Mail: Top 5 Predictions from Industry Experts
In 2020, the world experienced rapid change in a very short period of time. Delivery methods and channel...

IDC Tech Spotlight: Employee Experience
A mature employee experience program can simplify workflows across interfaces, online systems, apps,...

Make your Business Case for Sitecore Content Hub
You need an end-to-end view of your content lifecycle to meet customer expectations and deliver personalized...

Leadership trends report: customer experience roadmap 2022-2025
Leaders have always needed to innovate to meet demands from the business and customers, but recently...

4 Low-Code Best Practices for SAP Fiori Apps
It has been proven that enterprise IT teams that include a no-code/low-code approach for their SAP app...

New Era In Experience Report
We've all experienced the widespread impact of the COVID-19 pandemic. From a business perspective, the...
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