ITSM

HR Service Delivery Transformation Whitepaper
Learn how IT teams can use Workday Help to improve the employee experience instead of customization via...

IDC: Blueprinting a Cloud Operating Model for the Multicloud Era
The recent acceleration of digital transformation initiatives is driving the need for a cloud operating...

Malwarebytes Incident Response
When a cyberattack occurs, speed is one of the most critical factors in the remediation process. Cyber-prepared...

The Practical Guide to XLAs
No matter the size of your business – in 2021 and beyond – for IT organizations to effectively respond...

CompTIA A+ Certification All-in-One For Dummies, 5th Edition
Fully updated to cover the 2019 exam release! CompTIA's A+ certification is an essential certification...

The Gorilla Guide to Achieving IT Asset Management Success
ITAM is about knowing what you've got, where it is, who's using it and how much it costs. If you want...

Security Starts Here - Privileged Access Management
The need to support safe and secure remote access for administrators, high-profile breaches (SolarWinds,...

How to Make a More Efficient IT Helpdesk
There's a lot riding on today's Helpdesk Managers and their teams. As organizations have expanded in...

Activate ESG Use Case Guide
Incorporating robust ESG practices into business strategy and execution is critical, not only to be a...
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