Collaboration
7 trainable soft skills for outstanding agents
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...
A New Sequence for Bioinformatics HPC
Dell Technologies and AMD The UK National Health Service is collaborating with university partners to...
A hybrid vision for the new era of digital transformation
If you are embarking on your digital transformation journey with cloud being an integral part, the best...
2022 Guide to Leading an Agent-Centric Contact Center
Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees...
Facing the future: Digitization in the Public Sector
The continuous improvement with the capabilities of business technologies – like cloud computing and...
How Strategic Automation Drives Crucial Employee Empowerment
With talent shortages set to impact 90% of organisations globally by 2025, automation isn't just a win...
Solving the Talent Puzzle
The top five percent of professional services organizations (PSOs) are experiencing low levels of attrition,...
IT Visibility Gap Study: How Vulnerable is Your IT Estate?
As modern IT networks become more complex and distributed, organizations face mounting pressure to manage...
NERC CIP Best Practices: The Tripwire Approach
Industrial operators beholden to the North American Electric Reliability Corporation Critical Infrastructure...
Deep Learning For Dummies
Take a deep dive into deep learning Deep learning provides the means for discerning patterns in the data...
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