Digital transformation
A Business Case for Customer Data Management
If you're reading this, you've already arrived at a couple of realizations: This guide will help you...
The People, Process and Technology for Your ITAM Journey
Do you need a framework for developing your ITAM practice? Or need support aligning your ITAM program...
Aberdeen Customer Operations
This report by Aberdeen reveals the role and impact of customer operations on service and back-office...
Learning From The Low-code Playbook
Low-code development is proliferating worldwide — but a rift has opened between the early adopters...
A CDO's Guide to Customer Intelligence
To say that the role of the Chief Data Officer (CDO) has evolved quickly is an understatement. Created...
DynamoDB Users-Why Switching to Couchbase Will Save You Time and Money
Businesses using the Amazon Web Services (AWS) cloud often store their data in Amazon's DynamoDB database...
Migration 8 Best Practices
Deliver cloud value faster with 8 Best Practices to Make Your Cloud Migration a Success. Thousands of...
CCW Digital's Future of the contact center: A forecast
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...
Achieving Operational Excellence in Food and Beverage Manufacturing
Sage Business Cloud Enterprise Management. The environment food and beverage manufacturers operate in...
One plan, no Excel, real-time decisions with HP Inc.
For years, managers at HP Inc. faced a daunting task when it came time to brief their CEO on the com-pany's...
People-Centric Compliance
Your employee collaboration, client communications and promotion and advertisement all flow through digital...
The Book of Knowledge -Customer Experience
Every customer interaction matters. But how can you deliver effortless experiences that build long-term...
Hybrid Cloud: The New Architecture for Today’s Business
The hybrid cloud is unlocking massive opportunities for organizations to deliver more value for the business,...
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