Service Management

3 Ways to Make Cloud your Business eBook
The role of IT infrastructure and operations leaders has dramatically changed, and cloud evolution continues...

CCW Digital's Future of the contact center: A forecast
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

Forrester Wave, We’re a leader!
VMware Carbon Black Named a Leader in The Forrester Waveâ„¢: Endpoint Security Software As A Service,...

Strategies for successfully managing privileged accounts
Getting identity and access management (IAM) right for your standard users is hard enough. What about...

Designing Hyper-Aware Healthcare Facilities
At its core, the Internet of Things (IoT) is an amalgamation of machines in the physical world, logical...

The evolution of process automation
Automation has a long and storied history. Today, advancements in artificial intelligence (AI) are spawning...

Getting Started with Advanced Analytics
This planning guide provides valuable information and practical steps for IT managers who want to plan...

Data In, Value Out
In today's increasingly data-driven business landscape, the companies who succeed are typically those...

Make your enterprise resilient with critical event management
Many enterprises are under-prepared or lack the technology to respond well to critical events like these: Read...

5 steps to harness the power of the organization to better serve customers
Experiences are more than just touchpoints—how customers achieve their desired outcomes is what matters. Read...

A Simpler, Smarter Approach to Mac Management
Mac devices are making massive inroads across every industry, as more companies offer Mac as a choice....

Seven Steps to get Started with Microsoft Azure
Ready to start using Microsoft® Azure®, but not sure how to get started? Have teams within your organization...
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