Service Management

Enabling Great Customer Experience
The blueprint for success starts with a technologyfoundation that links an organisation's front- and...

Agility with apps
Today, companies are increasingly relying on the partnership between people and technology to deliver...

VP AppDev Confessions
Development teams burdened with complex release requirements often run over schedule and over budget....

Optimal Workload Placement for Public, Hybrid, and Private Clouds
The needs and goals of every organization and industry differ, making it impossible to adopt a one-size-fits-all...

Everyone's talking customer experience. Let's make it happen.
The health of your brand, products, and services depends on delivering exceptional experiences time and...

Top 3 Challenges your Team Faces when Building in the Cloud
And what it means for your business. Today's cloud and security teams are asked to do more with less. Although...

Book of Knowledge for Customer Experience
Technology is always evolving, and customer expectations are evolving with it. ServiceNow is helping...

CCW Digital's Future of the contact center: A forecast
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

Combining IT operations management and security operations using AIOps
Our world of work continues to change at an ever-increasing pace—amidst more threats, and new security...
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