Service Management

The Forrester Waveâ„¢: Big Data NoSQL
In this report, Forrester states that, 'NoSQL has become critical for all businesses to support modern...

Windows Virtual Desktop Jumpstart
Not all applications are web-based or designed to run from the cloud. Many applications still require...

CCW Digital’s Future of the contact center: A forecast
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

Creating an Insights-Driven Factory Floor
What's preventing your business from maximizing your data? Businesses face challenges on all fronts to...

Strategic Portfolio Management: The thing you’ve been missing
Strategic Portfolio Management (SPM) encompasses philosophies, capabilities, and processes—supported...

7 Steps To Get Started with Microsoft Azure
Ready to start using Microsoft® Azure®, but not sure how to get started? Good news: Getting started...

Safety First: The Face of Cybersecurity in Today's Workplace
As working environments and styles change, organizations must adapt IT to keep devices secure. The digital...

High performance with distributed caching
For many web, mobile, and IoT applications that run in clustered or cloud environments, distributed caching...

Everyone's talking customer experience. Let's make it happen.
The health of your brand, products, and services depends on delivering exceptional experiences time and...

Not All End User Experience Monitoring Solutions Are Created Equal
Digitization has undoubtedly changed the way companies do business with their customers, partners and...

Agility with apps
Today, companies are increasingly relying on the partnership between people and technology to deliver...
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