Service Management

Customer Workflows Book of Knowledge
The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...

Future-Ready Identity and Access Management
This e-book offers five fundamentals to help you find a new approach to identity access and management...

3 Ways to Make Cloud Your Business
The role of IT infrastructure and operations leaders has dramatically changed, and cloud evolution continues...

E-signatures for Global Businesses
This eBook covers the benefits and challenges of electronic and digital signatures, compliance considerations,...

Strategic Portfolio Management: The thing you’ve been missing
Strategic Portfolio Management (SPM) encompasses philosophies, capabilities, and processes—supported...

Automation for Service Operations
As speed is vital in creating and taking opportunities, you can get ahead by automating the way work...

Enabling Great Customer Experience
The blueprint for success starts with a technologyfoundation that links an organisation's front- and...

Make your Business Case for Sitecore Content Hub
You need an end-to-end view of your content lifecycle to meet customer expectations and deliver personalized...

Windows Virtual Desktop Jumpstart
Not all applications are web-based or designed to run from the cloud. Many applications still require...

SteelCentral Aternity for Microsoft Apps and Devices
End User Experience Monitoring for troubleshooting and validating change for Office, Windows, and Surface...

The Role of Cloud in European Business Transformation
NetSuite and Frost & Sullivan have conducted a survey of 1,425 CEOs, CFOs, CIOs and IT Directors across...
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